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James E. Biggs students are ready for graduation Holmes Baseball Team Holmes Softball Team James E. Biggs preschool students are ready for graduation Career Fair at Ninth District Elementary Lt. Governor Jenean Hampton visits Glenn O. Swing Elementary School Holmes Lady Bulldogs are Ninth Region Champions! New turf field at Holmes High School Hard at work at Holmes Middle School. Making music at Holmes Middle School. It's a great day at Covington Independent Public Schools. Girls basketball players taking a break from the game. New school board members, Glenda Huff, Tom Wherry, and April Brockhoff are sworn into office. Students at Glenn O. Swing perform for the holiday program. New turf field at Holmes High School

Standards of Customer Service

When families, visitors, school partners or co-workers interact with employees of Covington schools, they can expect the very best. We will:
 

  • Treat all customers with respect and dignity
  • Maintain customers’ confidentiality and privacy
  • Communicate from a positive perspective
  • Be courteous
  • Greet customers upon entrance into district facilities
  • Answer the telephone within three rings in a friendly, helpful manner
  • Provide accurate and consistent information, even if it requires a call back
  • Change e-mail and voicemail messages when out of the office for more than two business days and provide information regarding return and options for the customer
  • Update communications in a timely fashion
  • Assume personal responsibility in assisting cusmers and directing them to the appropriate person
  • Return phone calls and e-mails within two business days. If a response cannot be provided within that time frame, the customer will be notified and given an estimated time of response
  • Wear professional attire at all times
  • Maintain clean facilities
Covington Independent Public Schools  |  25 E 7th St.  |  Covington, KY 41011
Phone:859.392.1000  |  Fax:859.292.5970