When families, visitors, school partners or co-workers interact with employees of Covington schools, they can expect the very best. We will:
 

• Treat all customers with respect and dignity
• Maintain customers’ confidentiality and privacy
• Communicate from a positive perspective
• Be courteous
• Greet customers upon entrance into district facilities
• Answer the telephone within three rings in a friendly, helpful manner
• Provide accurate and consistent information, even if it requires a call back
• Change e-mail and voicemail messages when out of the office for more than two business days and provide information regarding return and options for the customer
• Update communications in a timely fashion
• Assume personal responsibility in assisting customers and directing them to the appropriate person
• Return phone calls and e-mails within two business days. If a response cannot be provided within that time frame, the customer will be notified and given an estimated time of response
• Wear professional attire at all times
• Maintain clean facilities